Shipping policy

Flor Shipping Policy


1. Introduction

Thank you for shopping with Flor. We aim to ensure that all our customers receive their orders promptly and in perfect condition. This Shipping Policy outlines our procedures and expectations regarding shipping and delivery.



2. Shipping Destinations

We currently ship to addresses within the US. If you are outside these areas, please contact our customer service for assistance.



3. Shipping Methods & Costs

* **Standard Shipping:** Orders typically arrive within 5-7 business days. The cost is provided by Shopify's carrier rates.

* **Express Shipping:** Orders usually arrive within 2-3 business days. The cost is provided by Shopify's carrier rates.

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.



4. Order Processing

* All orders are processed within 1-7  business day based on production.
* You will receive a confirmation email with tracking information once your order has been shipped.



5. Tracking Your Order

Once your order has been dispatched, a tracking number will be sent to the email address provided during checkout. You can track your order's progress using this number through our shipping partner's website.



6. Delays & Issues

While we strive to ensure timely deliveries, certain factors like weather conditions, customs clearance, or other unforeseen circumstances might cause delays. We appreciate your understanding and patience in such situations. If your order has not arrived within the stipulated time frame, please contact us, and we will assist you promptly.



7. International Shipments

For international orders, please note that customs duties, taxes, and fees may apply upon arrival in your country. These charges are not included in the shipping cost and are the responsibility of the customer. Flor is not responsible for any delays or additional costs incurred due to customs procedures.



8. Returns & Exchanges

For information on returns and exchanges, please refer to our Returns & Refunds Policy.



9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at florourplants@gmail.com.



10. Changes to This Policy

Flor reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.


Thank you for choosing Flor. We appreciate your trust and strive to provide you with the best shopping experience possible.